We can start by saying that we have been here five times and are always incredibly disappointed with roast.
The food is good, I'll give them that. The sweet potato fries are great and I do really like their burger specials.
That being said, no matter how busy or empty it is, we have never ever gotten good service. Just today we waited in line for ten minutes behind three people with open tables everywhere. Apparently it takes them ten minutes to process a to go order and they make everyone else wait.
Don't expect to get your water refilled, don't expect to get visited by wait staff during the meal. Don't expect to get visited when you're ready to pay. Get used to walking up and asking for everything.
Decor is cool and the food is great but bad service is inexcusable and continually prevents us from eating here.
Edit: have eaten here recently and gotten much better service.