Where do I start ? I booked online to avoid any last minute hassle. Well, when I showed up at this location I was told by the assistant manager there were no cars and hasn't been for weeks, and I needed to drive all the way to sky harbor were all the cars are . I called customer service to let them know this was ridiculous and they were going to have to compensate me or cancel my reservation all together . I spoke with 7 different reps who kept transferring me to departments that were already closed so the call kept dropping. Finally I reached some A hole in corporate that told me he can help me get my vehicle but I needed to go to sky harbor and it would be an additional 250$ because the airport had its own fees !! CANCEL CANCEL CANCEL!! It will take 6 days to get my money back . I will never ever give my money to this company . I ended up going to enterprise.