| rev:text
| - I went to this restaurant with my family of 11. & The first thing I would like to make clear is that their service was awful. I gave them the benefit of the doubt when we first got there and they wouldn't seat our group, even though we made a reservation, because they assumed that we were going to be using the chef, but we did not. We only wanted to order food from the menu.
After we were seated, at a table for a chef, even though we were not using a chef, they said it was "convenient for them" if we sat at this table because our group was so "large". It's nice to know that they don't really care about our convenience, rather their own convenience was more important.
When we did order, one guy came around to take our order and about half way through of taking our order a girl interrupted him in the middle of it and took over. Which i believe, lead to all the confusion that is to follow.
I've worked in a restaurant for many years and 9 times out of 10 i will give every server the benefit of the doubt but there was truly nothing that could have excused what happened. They had a total of 4 tables aside from us with a total of at least 3 waiters/waitresses that i could see actually working. My family and i were extremely patient, very well knowing that we are a large group and sometimes its not always the easiest to serve large groups.
Then they served us miso soup that was a little colder than room temperature, but we didn't want to complain so no one ate it.
The waiter and the waitress began to bring out our food, but 5 people got their food and the other six of us had to wait. It wasn't until the 5 people that received their food were just about to finish that 3 other people got their food. 15 minutes later did they realize that they didn't bring out my grandmothers food, the waitress came to the table with the worst excuse that "they made a mistake but they are cooking it now."
So we waited, at least another 15 minutes, and majority of the group was done eating. My grandmother received her food and asked for a box because she no longer wanted to eat her food so that her whole family could wait for to complete her food. The waitress and/or waiter did not even apologize for their awful way of bringing the food out and served us the check with absolutely nothing to say and tacked on the 18% gratuity as if they deserved it due to their "hard work".
I cant even say that the food was that great, i would rate that a so-so experience in regards to the food.
I can definitely say they lost us as customers, and it was definitely not just one customer but 11 customers to be exact. Customer service is the top priority at restaurants, and i know this for having worked in a restaurant for 8 years.
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