If you could give negative stars Tanya (Tonya) would get a -5 . She tated she was in charge and could help when I said I need to get a phone. All smile when they think theyre gonna make a sale. I then showed her my broken phone and she said heres the number to insurance. I said I think I can do an upgrade, she said call them. I asked if she could check for me and she said call them, we dont do that here. I said really you dont provide any phones or customer service she said if you call the insurance # theyll provide customer service. I was fuming!!! Called insurance which was the wrong number had to find it myself and turns out I had a free phone coming my way on the account. I promise I will never buy a single accessory or give any business to this location ever again. When I set up my new plan they lied up and down about what I was getting only to find this out now.