I came here for a friends birthday party and boy was I disappointed. The most important things to me in a hotel are: cleanliness, comfort, and good service. I gave this place 2 stars because the room was clean and the bed was as comfortable as you'd expect for $100 a night. The real issue here is the staff and sound proofing. Starting at about 11pm, there was really loud music and thumping coming from upstairs. We called and complained to the front desk. They said they would "have security check on it". Fast forward to 12:30am and the music is still playing--front desk is no help and said we can talk to the manager in the morning.
Long story short, they have a culture of poor service. Suzann at the front desk and Roberta the manager didn't provide okay let alone great service and thus I'll never stay or recommend this hotel to anyone again.
I suppose the Hampton 100% happiness guarantee will be tested