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| - I would never recommend Goettl to anyone, except maybe my worst enemy. The sales guy was great: very cheerful, comedic, and laid back. Well, here's what happened:
9/26/15: your service rep lied when he said that, with my father's Air Force service, I would receive a military discount by financing through you, plus, instead of paying 9.9% interest I would only pay 6.9%
10/26: Upon receiving the first bill from Greensky, 9.9% was the interest rate listed. When I called Greensky to mention the error, I was told that in order to receive the discounted rate, either myself or my spouse would have to be the military member
10/31: made first attempt to speak with a Goettl rep about the military discount lie; received no return phone call
11/7: made second attempt to speak with a Goettl rep; received no return phone call!
11/13: made third attempt to speak with a Goettl rep. The young kid on the other end had the audacity to tell me that if I had only called sooner I would have been able to speak with someone. He assured me that he would place an urgent message for a rep to call me but then proceeded to explain that I shouldn't be hopeful because that weekend was the rep's birthday after all.
11/17: finally received a call from Greg (?) who asked if anyone had followed up with me. When I gave my negative response, he replied that either he or Dale (?) would call me back.
11/24: still NO RETURN PHONE CALL!
I can't remember when someone finally called me but the end result is that Goettl offered me a 5.9% rate BUT that meant closing the old account, opening up a new one, and of course having to pay a higher monthly bill because the terms went from 10 yrs to 6 yrs.
As if this crap wasn't enough, when it came time to run our heater, there was NO HOT AIR!! Turns out the two idiots who installed our unit didn't bother to hook up the heating elements.
As for their financing company, Greensky, STAY AWAY FROM THEM. When I attempted to register my newest account and sign up for auto-bill pay, I recd an "invalid e-mail address" msg. After calling Greensky and talking to their idiot, turns out that although I had closed the first account, Greensky did NOT deactivate it, which prevented me from using the same e-mail acct for the new one. When I called Greensky, the automatic telephonic system said my NEW account had a zero balance (when it's 20 grand +) and that it wasn't an active acct. Plus, when I tried to register using the new acct, their system was trying to access my OLD acct. After that B.S. was finally fixed, I discovered that Greensky does NOT have a "go green" option so I can expect to receive an archaic paper bill every month for the next 6 yrs. What a joke! Stay away from GOETTL and GREENSKY.
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