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| - Red Robin, you're breaking my heart. You used to be my legit favorite restaurant (in my college days) but after a few too many poor experiences, tonight you put the final nail in the coffin.
I arrived with my husband and 1-year-old son at 6:30 on a Saturday night. 15 minute wait- that's fine, to be expected for a weekend evening. We were seated and things were busy, but not packed. We made our orders (two bacon cheeseburgers, nothing complicated) and requested some fries before our meals to keep our son happy. Our waiter said he'd try, but that the kitchen was barely keeping up with fries that evening so he didn't know how long it would be. (I saw several other tables with fries laid out before their meals.) But assuming he only meant a few more minutes, we said no problem and pulled out some graham crackers for him.
45 minutes and an embarrassing amount of graham crackers later, there was still nothing at our table. Our waiter stopped by 30 minutes into it and said it would just be "a few more moments". After another 15 minutes my husband convinced me that it was time to go. We left a couple of bucks for his soda and left.
There never seemed to be any sort of hurry, our waiter rarely checked on us, and we were most frustrated because our son was doing really well for the first half hour. As he became hungrier and impatient, so did we. We were two hours from home and still needed to get on the road so we settled for fast food.
We had good times, Red Robin, but you've treated me badly for too long. It's time to move on!
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