| rev:text
| - I've had two experiences at The Old Spaghetti Factory this summer. First was with a small group, two friends and a child and the service was perfect! The second was with a a large group for a send-off for a young friend going to college. Despite the fact they were both on a week night, with reservations an hour a part, the service for the larger group was horrible. But the food at The Spag-Fac is still great! A veteran of the Old Spaghetti Factory since it's inception in Vancouver in Gastown (we were there the first year it opened with a Family event in the early 70's and had great service and great food.) I love the all inclusive, affordable meals. One of the problems with our Large Group experience was the fact there were several large groups that night and our group trickled in for an half hour after our reservation time. Still, our waiter was not on his game. He did recommend a decent wine, but the customary bread was slow in coming and at one point I got up and went over to bus staff to ask them to find our waiter.
I could have gone to the manager, but I knew the bus staff would do that anyway and didn't want to upset our waiter any more than our critical members of the group already had.
I've been with large groups at various locations of this restaurant chain and we've never had service that was less than excellent before.
We finally received our meal almost an hour after we arrived and the manager took care of us afterward with gift cards, and free meals for the most upset members and a free drink for our celebrating Going Away Girl.
I have three recommendations for anyone with a large party going to The Old Spaghetti Factory. Make sure you get separate bills for everyone right at the start of the meal and make it clear who's paying for what at that time before you even order drinks. When you order your meal, order everything at once, your salad choice, your entree choice, your beverage choice (it comes with coffee or tea) and your dessert choice (spumoni or vanilla ice cream). If possible have your group get there on time. And for now, be prepared to park on the street. The parking lot beside the restaurant has a plethora of heavy equipment in it and a construction.
Last but not least we owe a four star salute to Manager Courtney, who found a way to appease the harshest critics. I will be going back because I'm a long time fan and because the young manager made it right in the end..
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)