I just logged on Yelp to see if Susan was still open and noticed some of the bad reviews so I just wanted to share a couple things.
First, re: pain: Trust me when I say that there is no bigger crybaby than I am when it comes to eyebrow threading or waxing. My best friend works at a spa and normally I have to go to her house to get waxed because she won't deal with my nonsense at work and I'm too polite to make strangers deal with my fits. I literally have (hysterical) YT and FB vids to document my 'progress' over the years handling the torture. If anyone would complain about pain, it would be me.
While I don't look forward to having to go to Susan, I don't dread it either. I told her the first time I went there that I was super sensitive, and when I go in she remembers me. She's a LOVELY woman and I'm happy to tip her the price of the service just for putting up with my cringing, moving, biting my finger, etc. It's not her either. Like I said in my first review of this place, the reason I go back there is because out of all the places I have been, Susan's threading hurts the least. She even stayed and waited for me 10 mins after closing time my second time there because I said I lived right up the street and it was an emergency.
She's hardly a scam artist trying to screw people over for a few extra dollars. That's just insulting. Notice most of these bad reviews are from Groupon users who got a good deal in the first place.
Last thing I'll say is that Susan was the reason I wrote my first review on Yelp...and because of that I have become so used to relying on Yelp users reviews so many times since then. I really value the reviews people take the time to write. For me, it really takes a horrible experience for me to give 1 star to someone. I just can't believe that Susan is capable of giving the level of service that some of these reviews describe.