The store itself is pretty clean and the menu is straightforward. There's a display case right as you walk in that has some cinnamon rolls that are already made with some admittedly delicious sounding combinations (e.g. the pumpkin spice latte cinnamon roll for my inner basic b*tch).
Cashier was pretty friendly and gave me some suggestions as to what some of her favorite combinations were, and I ended up getting a amaretto almond roll. They do give out samples of the frosting on a wooden popsicle stick, which is pretty helpful.
No complains about service or friendliness, but at almost $6 a bun, it just wasn't really worth it for me. The cinnamon bun dough itself was not bad, but nothing to gush about, and the frosting was just way too sickly sweet for me. Maybe go easy on how sweet you make the icing?
Another suggestion would be to get better coffee! Anything that's sitting in one of those coffee thermoses all day just cannot be good.