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| - I went to AZ Pain Specialists for help with my chronic migraines. My first visit was great - I was seen by many different people in the office, all of whom were very kind and helpful and explained the process of figuring out a plan of treatment for me.
The next several visits I started to get slightly discouraged. Wait times increased, the general attitude of the staff got less friendly and less helpful, and I often felt like they knew nothing more about what to do for me than I did (my PA actually spent a lot of appointment time searching for answers to my questions on the internet on her cell phone). They recommended chiropractic appointments, so I started returning for those as well - and I started getting even more discouraged. On my third chiropractic visit, the doctor came into the office and couldn't remember why I was there, and hadn't bothered to review my chart before coming into the room. I quickly ceased returning for those.
But I maintained my monthly follow up appointments for my medication refills, as is their policy. I had to reschedule this past month due to a conflict, and ended up seeing a different PA than the one I normally have my appointments with. I was actually pleasantly surprised - his attitude was great, he seemed happy to help me even though I wasn't his patient, and was willing to get me a 3 month prescription so I didn't have to come back every month.
I thought everything was fine until a few days later when I got a call from my pharmacy saying that they couldn't fill my prescription because there were no refills left so they needed to contact my doctor. I spent several days trying to get in contact with the office, and every time I spoke to someone who was very rude and very unwilling to help me, each time telling me they would contact the pharmacy the next day and that I would just have to wait. Meanwhile, I contact the pharmacy who informed me that my prescription had NEVER BEEN SENT OVER AFTER MY APPOINTMENT and the only reason that they attempted to refill it is because they have a system in place that automatically attempts to refill prescriptions for patients, even when no refills are left. I called back to AZ Pain Specialists to let them know what had happened after hours expecting to leave a message to have it sorted out, and instead reached an answering service with a very rude woman who told me I would just have to call back during business hours because "they just don't do voicemail".
It's clear from this experience that the care of their patients isn't their first priority. Especially considering the fact that they are a PAIN MANAGEMENT specialty and most of their patients will be on recurring medications, there is no reason for a prescription to just never be sent; and it's even less excusable for them to refuse to correct the error in a timely fashion and leave their patient several days without their medication.
*** Many of these difficulties worsened when my physician transferred to AZ Pain Doctors.
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