I came to exchange a bracelet that I was just not happy with. I got a double loop leather Pandora bracelet that once the charms on it hangs awkwardly low on my arm while the other loop tightens uncomfortably on the wrist.
My exchange was accepted and I just got a single band instead. When it came to an exchange, she said we don't have cash to refund the difference, unless I want to buy something with the difference. I feel it is a cheap sales tactic because there isn't anything here that is under $10. A business shouldn't have no cash/change whether on accident or deliberate. Worse comes to worse when I worked retail, I would go to neighboring stores but every store should go to the bank in the morning to make change and do deposits. It's not like they are particularly busy here or short staffed that someone can't get change.
I did want a certain charm so I decided to just get it now and spend the cash, but it's a little annoying and shady feeling to try to force a sale. She was nice enough, but seemed annoyed at the exchange in the first place.
I think I may be heading to a Pandora store instead.