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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I was surprised to find an elective surgery consultation so poorly executed. After arriving on time, it was a 50 minute wait before I was seen (I told the front desk I was leaving and only then was I seen). The technician who ran through the tests was nice but when it was complete I was placed in a dimly lit room where I waited another 40 minutes before the doctor arrived to review my results (I was literally moments away from leaving again without the review when he arrived). The doctor was knowledgeable and the consultation was informative. Upon leaving the consultation I went to a financial coordinator. She was pleasant but I was surprised the price was so high given that I learned the surgery takes about 1 minute to complete and it was entirely automated. That left me wondering why I simply wouldn't find the cheapest facility who had the same technology. The building, decor and equipment felt dated.. Maybe from the mid 1990s. The newspaper accolades and patient letters on the dimly lit consulting room was from the mid 2000s. This seemed like an outdated corrective eye surgery factory with premium pricing and a poorly executed customer experience. To have the right value offering they would need to cut their prices in half or do an overhaul of their patient experience. It should be a premium, red carpet experience at their current prices.
http://www.openvoc.eu/poi#coolReviews
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