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  • I am the owner of ProActive Therapeutic Massage. As a business owner I pay attention to my customer's needs. Always. I have used Lotions and Potions in the past to order massage lotion for my practice. I don't have a problem overlooking the odd behavior of the service that I've received from this store in the past, mainly because it seemed to be more convenient to order from a local store than online (even though there is more of a savings by ordering online). Today however, was extreme. I spoke to someone at 11:30 who seemed to be inept at taking a simple order for a gallon of lotion, but made it clear that I would receive a call in a couple hours from someone else to take that order. Two hours came and went so I called again. I said who I was and that I hadn't received a call back, and that I needed this order to be filled. Then I got an annoyed heavy sigh at the other end. Admittedly, I was irritated so I said that I could also order online -- and before I could finish my sentence, I heard the words, "ok, thank you, have a nice day..." and was hung up on. SHE HUNG UP ON A PAYING CUSTOMER! WTF?! I was shocked. How unbelievably rude! I will never, EVER use this outlet again and will tell anyone and everyone to avoid this store for good. Here's my bottom line: you never EVER treat a customer like they're in the way, especially another business who depends on your business to help their's. Bad move Lotions and Potions. Bad move.
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