I had the worst experience at this Sephora, which is painful for me to say since I shop at Sephora stores religiously (I am a VIB Rouge member) and have never been mistreated until today.
I went in for a Tarte "The Buffer" brush and first off, was not even greeted at the door. So, finding my way to the Tarte section and not seeing the brush I wanted available, it took me 5 minutes to find someone who looked like they were willing to help me. The staff were talking to each other and standing around and the managers were walking around with clipboards not talking to any consumers. The girl who finally helped me checked for the brush and said they must have sold out but that she "didn't know what the box for the brush looked like either." I then asked her what a similar brush would be and she didn't know but passed me off to another girl who then told me that a similar brush is "a flat sephora brand one on the wall over there." She was completely rude and didn't want to help me at all.
I'll stop here and say that I have never been treated so poorly at a sephora before. These people were not willing to help me whatsoever or offer me a similar product or show me my options. The brush I wanted was a fluffy dense brush and when asked for something similar they tell me to look at a flat brush but not even show me which one they're talking about!? I am utterly dissatisfied with my experience and will not be shopping at this location anymore.