My wife and I have been in at least 3 time and each time we spend way more than we originally wanted to. This is a testament to the quality of both the clothes and the service we receive.
We went in this past Monday night to get me a new suit since I have recently lost about 35lb's and they were having their Buy One Get One sale. We were helped by Nathan D. The store was busy but Nathan did a great job of juggling us and two or three other customers.
Ended up leaving having purchased 2 suits, 2 suit coats, 2 pairs of jeans, 2 dress shirts, 2 belts and 2 packs of dress socks.
When we got home we realized that the 2 sport coats weren't rung up "Buy One Get One". I called the next day and spoke to Trevor who turned out to be the store manager. He took a look at the receipt on the computer and immediately refunded the money for one of the sport coats and thanked me for doing business with them.
This store is clearly being lead by managers that understand customer services and it is a pleasure to shop, and spend way too much money, there.