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http://www.openvoc.eu/poi#funnyReviews
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  • I found a repair shop in a coupon magazine and decided to look them up on Yelp. It turns out they had awful reviews so I kept looking and found KARS. I looked at his reviews and then went to the website. The website is well done and informative. I then called the shop and Ken answered the phone. He was very straight forward even though my description of my vehicle's problems was not! My flightiness did not phase him in the least and we set an appointment. He gave me exact directions on how to get there (his store front is small and easy to miss). I arrived for my appointment and Ken immediately asked me to drive him around to get an idea of the problem. I have never had a repair shop willing to do that. I've always felt rushed and made to feel like a number. Of course, my car would not misbehave with Ken riding along so we took it back to the shop and he took a look at it. I should mention that the waiting area is very clean, the refrigerator is stocked with a variety of drinks, and there are even snacks to choose from if you get hungry while waiting. Even the garage itself is very clean and organized. Ken came back and told me what the issues were and patiently explained every last detail to me and what the costs associated would be. I ask a lot of questions and this didn't bother him one bit. He advised me on what would be preventative maintenance vs. what needs to be done now (brakes). He is extremely no-nonsense with no sales pitch or gimmick. The cost was much less than what I was quoted at the dealer and the service was SO, SO much more than what I receive at the dealer (bonus- there isn't a salesman lurking nearby to convince me to trade in my SUV). This is seriously the most honest, straight forward, no hype, personal service I have ever received at a repair shop. There is a reason for so many great reviews. He really is as good as it gets!! Also, his work comes with a NAPA National warranty of 24,000 miles/24 months. You 've got nothing to lose!
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