Lots of bad reviews for this place but I have to be honest I had a great experience this Presidents Day weekend. My husband and I went Saturday afternoon to pick out a glider or rocker for our baby room. Immediately we were greeted by Loni. She is a cute lady with a short bob that is gilded by bright purple and let me tell you it looks good on her! She was super sweet and helpful and really patient with me (I am picky and I had been set on a rocker from Pottery Barn Kids that my husband nixed.) Loni went over chairs with me and what features they had. I asked her to show me electric rockers and I liked electric better. Then she went over fabrics with me and colors and this is where all her patience was spent! lol. She knew I wanted grey and helped find me a soft swatch called Sterling. I kept looking as I thought it might be too dark. My husband kept insisting this was the color that we wanted! I wanted maybe a cotton fabric with stripes but the store designer said that stripes would not be done on a chair with gathered fabric because it would look like a wavy mess, and that cotton is not as durable or long-lasting as some other fabrics. Okay she had points. Eventually I saw a chair in the perfect grey and asked about it! Well come to find out it was Sterling grey... So I guess my husband and Loni found me the right color from the start. lol. What can I say? With the sale going on the one electric rocker/recliner cost $1100. That price also includes fabric protection and a box of cleaner in case my baby spits up on the chair (or worse.) I loved working with Loni and I will ask for her next time. I will tell you why I deducted one star from my experience though- because while Loni was helping my husband and I two people kept asking her if she was "ok" helping us as if she needed their help. I don't care if she is new, it seemed embarrassing that they didn't trust her to help us enough. It was also annoying because I didn't like either of those two people. One might have been the manager- he just seemed like a know-it-all and was trying to explain things to us that I didn't care about or he was just making assumptions that I wanted to tell him off for. Example of this would be that the manager said things about what would happen to the glider afterwards and if it'd be going downstairs in our family room. No it wouldn't and I don't need to discuss this with you! I'm not going to go acting like a brat and shouldn't need to explain to you how many rooms in our house we have and what I plan to do with my chair once my baby is a toddler etc. I'm not stupid I have enough common sense to plan what to do with my furniture. Nancy was OK but her interrupting Loni was annoying because I just liked Loni better and she was the only one I cared to be helped by. Just let Loni do her job people- I think she is more the competent and friendly enough to handle business on her own!