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  • I made a purchase which equaled $2123.50, on October 20, 2017. My order was delivered on October 28, 2017. Once the order arrived there was something wrong with each and every piece of the furniture! I immediately called customer service to alert them of what I received and the condition it was in. I was asked to send in pictures which I did. The furniture damages were minimal, so I was offered to keep the items along with a discount or have the order redelivered. I choose to keep the items and receive the discount. The reason I did this was because I didn't want to have to have to take off work to receive the new delivery only to have it damaged as well. Apart of the deal was Value City Furniture would also re-order new sofa pillows to replace the damaged ones. Today is now February 15, 2018, the pillows have been ordered three times, only to get them home and find out they are the wrong pillows! Each time I call the store I am told that Larry is the manger, I am on hold for around 20 minutes only to be told they cannot find him. Each time I contact customer care at the 800 number, I am placed on hold while they contact the store, the representative then comes back and says a member of management will be in contact with me within 24 hours if not the same day, only problem is they never contact me! Now I am being told they would like to reorder the pillows and to give them 4 to 6 weeks to get them. My sofa is 4 months old! How can you ask me to put a brand-new pillow beside others that are 4 months old? I think at this point Value City Furniture needs to own their mistake and make it right by send a new sofa! This is not my fault! I live 45 minutes from the store and have driven to the store 3 times only to get there and the pillows are wrong! I have wasted time, gas, miles on my car and stress for something that Value City did wrong and they need to own it. Would like for someone with common sense on the corporate management team to reach out to me!
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