I was nervous about trying a new wax place especially for a Brazilian since one place in particular (EWC) no longer met my expectations. However, this place is convenient for me and I decided to take a risk....BEST experience! From the minute I called to schedule an appointment. Jennifer answered, she was very helpful and quickly fit me in that same day. Walked into good vibes, clean and organized, and was welcoming. Rachelle is amazing and made things very comfortable for me. Not to mention, made the experience a lot less painful and focused on removing EVERY hair. Yes, at this place the waxing does take longer than most places. BUT you leave here hairless and that I appreciate. So if you expect to be in and out in 20 mins....this place isn't for you. If you rather relax and make sure your money is well spent then I highly recommend this place and book with Rachelle. She is so nice and makes sure you leave happy!!