For the most part friendly staff. Cool decor and atmosphere. Not so cool--the pull down "open air" gates that were open to attract MANY flies in; the brutally strong house coffee that even I, a chronic coffee drinker who needs it strong for the caffeine, couldn't tolerate; cold porridge...that came in a skillet? My significant other also commented that the tortilla for the wrap was hard to cut through. Pricey and overhyped, probably won't be back. Plenty of other places in Madison to dine for brunch.