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  • I wish I could leave zero stars. In all my many years of Christmas tree shopping this has been the worst! Experience. I went to the Summerlin location. I went with my 2 small children who was really looking forward to getting a nice tree. We were having a nice time looking around and then we were approached by a very pushy sales man who was very!!! Rude and not very helpful and kept mentioning that he and the delivery people do not receive payment that they only receive tips and he was very pushy on that fact even though I had every intention of tipping both of them I was upset that he had the nerve to keep mentioning it and I felt very uncomfortable. I wanted to leave but my kids really wanted a tree that day. By the way I thought it was very unprofessional that there was signs everywhere reminding people to tip the delivery men I'm very sure that anyone with common courtesy knows to give a tip. Anyway, I had a small 6 foot tree delivered the next day because it needed to be flocked and 2 extremely rude delivery men dropped it off, the tree it self was not very big at all if I had a bigger car I could have easily done it myself. There was no need for 2 men. So they proceeded to bring the tree inside the house and once it was done I was very polite and I handed them five dollars each one guy just walked out of my house very upset and the other guy looked down at the money and said, DONT YOU KNOW! We don't get paid!!! And walked out of my house really fast. I tried to stop him so I can speak to him but he was really angry and acting like I just tossed a penny on him. I had A horrible experience with a horrible sales person who I politely tipped and made no mention to the owner because I didn't want to get no one in trouble and now I had this horrible ordeal with these miserable delivery guys they insulted me in front of my children and my guests who was over to my house when they arrived. I had paid $175 for a measly 6 foot tree and they had the nerve to insult me about a five dollar tip each! So I wish I could say that was the end of a really bad story but unfortunately it gets worse. I decided to finally speak to the owner about all of this that had taken place so I called and I talked to a man named Ricky who claim to be the Manager I was so upset by the time I called him I was in tears and kindly explaining to him my situation as I am a single parent with two small children and I felt very embarrassed about what happened he seem to be very angry and upset about his workers and said that he's been getting lots of complaints about his workers practically begging for tips. He seemed very polite and very upset about everything that happened and without me asking he offered to give me a credit card refund for $70 and i excepted his kind offer and he promised me that he would refund the money that night, he said he would call me back with a confirmation. 5 days pasted! And he never called back, so I called and he finally answered and rudely told me that he had spoken to the owner and the owner said that he did not want to refund the money even though Ricky the supposed manager GIVEN HIS WORD. Then when I asked to speak to the owner he said No!! He's to busy and I'll have him call you back, then I asked what the owners name was and he told me that he didn't want to tell me his name! And he hung up on me!! I couldn't believe how horrible my overall experience was from this miserable Christmas tree farm. Please keep in mind I never asked for my money back I just wanted a apology. He offered and lied and insulting me as well and I hope that this place never opens up again. They are rude overpriced miserable liars who totally take the fun out of shopping for Christmas trees. It's sad to know that there's people out there who are like this.
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