This place is not a real eye wear store. Avoid people like this at all costs!!! Go to a real eye professional. Came in to get a screw replaced and buy some replacements to have on hand. Told the woman I didn't care what they charged...it's a $1200 pair of glasses. The woman said they would never sell a screw.
Going to head to the Quarter and pay a few dollars for real service.
(My family has been in the business for 30 years...I just thought this was handy and don't begrudge paying for service and convenience)
Customer Service Fail!!!