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| - A Claim was Filed January 22nd, 2014 with Better Business Bureau regarding the products, service and treatment of customers from the Business Owner of 505 Performance: Zach Steele
I initiated a transaction with Zach Steele @ 505 Performance on October 15, 2013. The purchase originally was to be an engine build only. Upon speaking with him further he said he had another item that had been on his shelf for over a year and he wasn't going to use it. He also shared that he walked out onto the shop floor that morning and told his employees he was going to sell that item (whipple supercharger). I decided I would purchase that from Zach and stated to him that I would be doing this in 2 stages. (1st stage engine, 2nd stage supercharger) He quoted me a price on the brackets he would need to fabricate to adapt the supercharger of $350. I agreed, we proceeded with a transaction for $1,500. He sent me an email with in 24 hours regarding that transaction. As part of the transaction I requested more information on the details of the build to be sent and he agreed. Upon checking my email Zach Steele adjusted the price of the bracket to $400 and included the price of the Supercharger with the Engine. More then a couple weeks went by and no details regarding the build sent. Only an email sent of our financial transaction. I called and spoke with Zach again letting him know about intended payment amount and date to expect it and asked about emailing information. I also brought up the changes I saw him do even though we spoke and I voiced something else different then what he did. I had also sent him an email in-between that time frame with no reply. Upon doing more research on 505 performance and Zach's history of transaction with others. It seems his common practice of business lacks the customer care and courtesy some expect when spending money with a company for products and service. I spoke with Zach on November 22nd, 2013 Letting him know that I have decided to stop all workings on the project with him. According to his website projects deemed as "special" are subject to refund review. One of the products he had on his shelf and had been sitting there for over a year ( A Whipple Supercharger ).
I gave 505 Performance several phone calls over the passed 3 weeks. The comments I got was Zach is out of the office, Your job is still being worked on, I'll have him call you back. Never received a call back from Zach Steele to find out the status of the job. When I finally got a hold of him 3 weeks ago Zach Steele said it would be shipped on monday January 13th 2014. I spoke Zach Steele this morning aproximately 8 am PST (9-10am CST/MST his time) asked him the status of my job and if it had been shipped as per what he said. Zach Steele replied with it's still being worked on. I asked him when I can expect to see it. He said he wasn't sure and got quiet. I then replied with "I'll wait, and you can let me know". He put the phone down and for about 5 mins of silence then I heard a customer enter the room and he proceeded to conduct a transaction, and then a phone call on his other line. 10 minutes of waiting and he picks up the phone " You still there?" I responded with a yes. He then told me he wasn't sure when it was going to be done and that they were still working on it. At this point I attempted to inform him of a dissatisfied customer and that I was going to pursue other courses of action regarding his business practice and giving him the oppertunity to resolve the issue. He got pissed at me and raised his voice and cussed. He said it's going to go 1 of 2 ways. I can wait for them to do there thing in there time or he can give me a refund. I asked when a refund can happen he said weds. checks are cut. I asked him so today is weds. and I can get that done today. He replied hesitantly with " No, she's already cut the checks today. I won't happen till next week." Zach Steele had to have used the F-word at least 5-6x in the 2minutes he ranted. He then expressed to me that my job was not a priority and that he was working on several other vehicles for a race coming up and that he would get to my job in his own time. Called me other names such as pecker, f**ker. To conclude the conversation he put the phone on the desk when he was done raising his voice and let it be. I hung up shortly there after finding no reason to hold longer.
desired outcome: I question this persons business quality and services. I would like money back to not have to further deal with Zach Steele and his attitude and poor business practice.
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