-1 for a hair in my banana crunch donut.
+1 for them immediately offering a refund and extra donuts and replacing the whole order.
This will be a regular stop any time we make it to the strip district. It's a small hole-in-the-wall kind of place, but easy enough to find. The donuts are better than what you would expect from your local chain so I don't mind paying extra for them. There are plenty of good flavor options. I would definitely recommend trying the banana crunch donuts (sans hair).
I prefer to review businesses based on the experience. Contrary to what you may hear, none of the staff forced us to listen to their social opinions. Believe it or not, they sold us donuts and actually provided good customer service. Maybe boycotting a place because you heard from someone else that they don't share your views is a little... prejudiced?