i am exceptionally disappointed. since our family eats a very restrictive diet it's impossible for us to 'plan' a birthday party for chuck e cheese, but we decided to bring our 5 and 6 year old for games as part of the 5 year olds birthday day.
most of the tables were filthy, garbage and food was everywhere on the floor. but the bulk of my complaints come from the games.
the games regularly ate our tokens, many of the games failed to dispense tickets and several actually ran out as it was dispensing. we used the ticket counting machines when we were ready to leave, i inserted 10 tickets, it gave me credit for 1!
i was looking for staff out on the floor to assist with the machines, but no one could be found. the people at the counter couldn't be bothered with complaints about the games.
the prizes are cheap garbage, but for the age of my kids it's exciting to win things. i wish it could have been a better experience for them.