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  • Horrible service. We had a female server who seemed friendly but was terrible at her job. We went there for Sunday brunch and asked for tea, and was told they had run out and someone was literally in the midst of running to Lakeview restaurant around the corner to fetch some more. Not usually the ones to complain, we waited patiently and gave her the benefit of the doubt of remembering. Of course we wanted the tea with our scones but it was clear our server had forgotten. When asked about the tea instead of apologizing she literally threw her hands up, rolled her eyes and walked away...as if SHE was more flustered by this forgetfulness than we were. So 45 minutes after we had been seated, she brought us Darjeeling tea.......except we had asked for English breakfast. By then we were impatiently waiting for our breakfast, and she came by to tell us she was waiting for us to finish our scones before bringing our meal out...not necessary. Then she cleared our scones (even though we still wanted to munch on them), and we specifically requested that our favourite part of the dish - the toppings for the scones - be packed along with them. This was because the last time we were at The Saint they had neglected to do this. So how surprised were we when we got home and opened our take out container to realize they had forgotten...AGAIN! So in one seating, this server forgot our tea, forgot the type of tea we ordered, gave us the WRONG tea (which should have been comp'd but we were charged for), cleared our scones before we were done, forgot our coffee refill which we had to ask for SEVERAL times, AND neglected to pack the one thing we were specific about wanting. My boyfriend and I never complain, and are usually very forgiving about minor mishaps in service (I have worked in the restaurant industry myself). But this was too much and ruined the whole meal for us. We really wanted to like The Saint, since it is local for us, and the food is good. But both times we were there, there was clearly issues with service. Very disappointed.
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