I had just purchased a home with a beautiful pool and spa. That beautiful blue water didn't last long as the late summer monsoons turned the pool green without the regular maintenance (the home was vacant during renovation for several months). I poured over $500 dollars worth of chemicals to restore the pool, but each time, it would turn green once again.
This is when I researched several pool companies with great online reviews and had them all come out to give me their professional opinion. The consensus seemed to be that the chipped plaster had algae growing beneath the old plaster and it needed to be resurfaced. They each gave me a quote to install a new mini pebble surface and new pool tiles, and Tony gave a very competitive offer.
Tony and his crew completed the job in the timeframe they outlined. If that had been the end of the story, Budget Pool Repair and Replaster still would've earned 4 or 5 stars. However, my pool equipment had several leaks and the pool lights had burnt out. Tony let me know about these problems, then went ahead and fixed them all as part of the service - free of charge. Also, being a new pool owner, he re-assured me that I could call him for any pool advice anytime in the future.
Resurfacing your pool is an expensive endeavor. I'd recommend that you make it much less stressful and go with Budget Pool Repair and Replaster if you want an honest company at a fair price. Best of luck to you Tony and to your company.