I wanted to share my incredible experience with two highly intelligent and empathetic people. My grandmother died this week and to be fair, she was my favorite relative. After a week of what seems to be Murphy's Law at every turn, the unthinkable happened; I dropped my iPhone and the screen shattered. Already feeling defeated and having to make a difficult journey the next morning I looked to my husband to help me fix my screen, it was 7:45pm and no Apple appointments were available for at least 2 days. As tears streamed down my face some amazing employees really made my night their names are Joseph and Joshua at the Arrowhead Mall location in Glendale, AZ. Sadly, no last names were given for these common names but I am forever grateful for their kindness, skill, and understanding. They stayed after the store was closed to switch out my screens.
I don't claim to be a techie by any means. I'm the person that unplugs and plugs the computer/electronics/anything with a plug to see if I can fix the problem, but being a former teacher, I do understand people and Joseph and Joshua are top notch folks.
Sent from my iPhone