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| - Great customer service. It makes all the difference.
The car door is opened for me, I walk into the store and pay quickly, I'm handed a coupon for my next visit - and then I chill by the windows and watch my car get soaped up, rinsed, waxed, and dried. The guys open all the doors on my car and wipe down the dash, the doors, the windows, the console - they vacuum the seats and rinse the mats. Suddenly the guy raises his hand signaling they are finished and I scoot to my car, hop into the driver's seat, and have my door closed for me. "Have a great day" is exchanged between us as he is closing the door.
And I mean it. I hope he does have a great day, he certainly contributed toward mine.
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