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| - I am very skeptical about this place after reading the reviews while sitting in the lobby checking my daughter in for her appointment.
The ONLY reason this place got a 3 out of 5 stars is for the ambiance, the pleasant dentist, dental hygienist and the various assistants walking around who were so pleasant.
My issues with the place are as follows:
1) I completed all the paperwork on line which is suppose to save time and be a convenience, however when I got there at that point the people at the front desk started to research my insurance which was listed on the on line paperwork and whisper and procrastinate taking my daughter back. We were the first to arrive and they took the family who arrive after us back before us.
2) The front desk manager (not sure who she is- she may be someone else) is very sneaky. She walked in while my daughter was getting her teeth cleaned in the open space where other families are having their children teeth cleaned and said "She can't get the full xray only the sides because insurance doesn't cover the full until after June 3". I think that was something she could have told me and the nurse in the private xray room which is where we were heading after the teeth cleaning.
3) The front desk manager lady adds laughing gas to my followup appointment paper with my daughters two fillings EVEN though the dentist and the nurse standing there said the cavities are soooo small that she doesn't need any gas, however the lady insisted on adding it to my followup forms and saying that I need to come prepared to pay $70 for laughing gas because it's not covered in our insurance BUT she doesn't need the gas so I don't' get why I am coming prepared to pay for something unnecessary.
The look of the place, majority of the staff and the location are all 5's in my book. However the ploy to obtain additional money, discuss insurance information with strangers in the room who are not on staff, whisper about insurance, etc.. are ALL NEGATIVES in my BOOK. I have my own business so my insurance is independent and not through an organization I pay BCBS direct so I am still not sure what the whispering at the front desk was for, the delay in service, the outburst of what's not covered and when it's covered, etc.. was all about.
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