rev:text
| - First: Don't know why the Yelp! map shows this location being off Sandhill Road. It's on Desert Inn at the northeast corner of Eastern.
Second: It's a Starbucks like any other Starbucks. Medium-sized, drive thru, relatively friendly staff, usual offerings.
Third: Every time I stop in here, they screw up my order. Now, I do order customized drinks. But they're not crazy. I want a mocha. I want it decaf. I want it made with soy milk. "Decaf soy mocha." Easy enough, right? Apparently not.
Last week I asked for this, and the guy taking my order forgot the "soy" part when he marked the cup. I wonder if he forgot when he charged me? Anyway, the one girl making drinks (I believe they were short staffed by one) made it, I checked it, noticed the omission, and kindly asked her to remake it properly. She did, but this was already after waiting 10 minutes for the first drink because they were understaffed. OK, no problem, stuff happens.
Today, I stopped in again. They were fully staffed. I mean, there were easily five young women behind the counter, one dedicated to the drive-thru. So why was the girl taking my order at the register wearing a headset? And seemingly distracted? Focus here! Again, I ordered the same thing. "Decaf soy mocha. No whip." It was turned around in reasonable time ... and WRONG AGAIN. Missed the "soy" part. Do they not get a lot of orders for soy in this hood? I dunno. So again, I told the barista, and even SHE remarked, "Oh, they always get yours wrong!" Um, yeah. So someone else remade it, and ... NOW THEY FORGOT DECAF. But I didn't have time to wait AGAIN for another drink. I just left.
And now I wrote this review. Get your act together, Starbucks at D.I. and Eastern. I'm not coming back.
|