I decided to order wings for pick up on Super Bowl Sunday. I know... probably the absolute busiest day of the year for Buffalo Wild Wings. I placed my order on the website at 5:04pm and it quoted me a pick up time of 6:40pm. Normally I would say 90 mins is a bit absurd for pick up, but again, super bowl Sunday. When I went to pick up the food, it was room temperature cold. The ticket on my bag said that I was made at 5:14pm, essentially sitting out there for one hour. They also had the "Your Order Was Reviewed By" sticker with the checkboxes and of course none of that was filled out.
They did ask for my phone number and email address when I ordered online, so they could have at least called and said that the online wait time was over an hour off... or at least cooked my food at the appropriate time so that it's not sitting out there.