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| - I went in and had a reservation - I went with a friend on a weekend and it was pretty packed. We ordered a few items and the food was acceptable. The tacos were "ok" and the chips that I ordered were "ok". To be honest, I wasn't planning to write a review about this place because it was just "ok" and there isn't much to tell about my tale, no detailed notes for this one.
The whole struggle began as I wanted my cheque. They gave me my bill right away, and I put my card on the table. I wanted to pay my bill.
Nope, they were having none of that - my bill wasn't going to get paid. It was probably at minute 5 of my card being on top of my bill when I followed up with the waitress to pay my bill. At this moment, I started the chronograph on my sub-par watch, trust me - it's accurate enough for these purposes.
My watch showed 7 minutes and 13 seconds before I was able to pay. In total that's a ~12 minute wait to pay my bill. That's longer than I waited for my food. To add salt to the wound, 2 other customers were being served first with the credit card terminal before I got to pay my bill... and they asked after me. I don't value my time on a Sunday that much, but this was an utter waste of my time.
I didn't know what the issue was, maybe my follow up was insufficient. Maybe the girl beside me dress in a fully-red adidas track-suit had a more commanding presence than me. Maybe my card just camouflaged perfectly with the table. It was a busy night, but that doesn't mean it's ok to forget about a customer.
I think it would be good business for American Express to make a card in fluorescent yellow that has a high-pitched beep after you press a button to make sure you can't be ignored. I wasn't even obnoxious towards the waitress. The person I was with can testify to that. So if anyone knows someone at American Express who can help me out and bring up my idea with the card design team, that would be appreciated.
Edit: According to the person who is sitting beside me, I am a plug - I don't disagree.
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