Thanks to Brannen, we're running cool again. We had a spot of bad luck with a tech who wasn't quite up to Cool Touch snuff but Brannen came out first thing next day and fixed the mistake. He was very nice - exactly what I'd expected from my first experience with Cool Touch. He took the time to explain what went wrong and really made my husband and I feel like valued customers. He even wore those blue carpet-saving booties. We'll definitely be back - and we'll be looking at turning our water heater needs over to them since I learned that they handled those as well.
Thank you so much for being such a knowledgeable and friendly fellow, Brannen! And thank you Cool Touch for fixing things!