I was so impressed by the reviews that I booked a massage here and was really looking forward to it. Unfortunately, I was very disappointed and will absolutely not be returning to urban nirvana thai massage:
1. I understand that Thai massage occurs in such a fashion that people are separated by a curtain and not a door. This is fine, but the person next to me was really quite revolting. Listening to his moans and grunts was a huge distraction and completely prevented me from feeling relaxed. In addition, his therapist was chatting with him in incessantly. I asked my therapist if she could ask him to be quieter and she apologetically replied 'they're not supposed to be talking'. She did go into the other stall and I presume asked them to be quieter but the moans and grunts didn't stop.
2. The space is only ok. The stairs up to the clinic are run down and massage rooms are adequate but not wonderful.
3. Staff (not the holistic practitioner who was quite lovely) are not polite. My complaint at the end was not taken seriously. They brushed off my displeasure and seemed generally uncaring and unconcerned.
4. Price. It's $90 an hour. Not outrageous but at this price point there are multiple other options for massages which far outshine this very mediocre business.
Definitely do not recommend!!