Unfortunately, something always gets messed up every time we dine, HOWEVER there is a male manager there who is amazing, he truly will bend over backwards to make you happy and this manager makes the difference in this review. The food always tastes out standing no quams there except this steak sandwich they used to offer....it was dry. But like I said this manager makes all the difference. I don't know his name but he really should be a model for all managers in this chain and all similar chains. If we are in an area that has a long horn and we are less than an hour and a half from home and want a great experience, we will actually drive to the one where this manager works as we have gone to one else where and it didn't compare