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  • If you would've asked me two weeks ago to rate a 4 Wheel Parts based on my experience in Denver I would've gave them a 1 or a 2 star. I've never been so annoyed with a company before. That all changed at this location. So I bought a brand new Wrangler in Denver with thousands and thousands of accessories on it. About 75% of them needed rework within the first 100 miles. I'm not kidding. It went from the tires, to the wheels, to the lights and so on. I recently moved back to Phoenix. Being that 4 Wheel Parts installed all of this stuff in Denver my warranty goes through them and not the dealership. So, after having a tire issue in Denver and constantly brining it to 4 Wheel Parts to no avail, the shaking and bouncing started about a few days after the Denver store rebalanced them yet again only this time on the way to Phoenix. So, I called the dealer rep in Denver and he said he'd call the manager of this one in Phoenix and try and get the situation remedied. I stopped in the morning after Memorial Day and talked to the manager, Glen. Glen was awesome. The shop was busy but he got someone right on it. I explained my situation with him and he said they'd take care of it. After knowing the hassle that I'd been through and the runaround in Denver, he agreed to replace my tires with whatever I wanted after they determined that it was indeed a tire problem. Within one day he had them shipped to the store and put on my Jeep. The Jeep rides perfect now and Glen was awesome to work with. It was nice to have someone actually go the extra mile and ensure the customer was satisfied before leaving the store. Basically Glen is the one who saved 4 Wheel Parts reputation for me and in turn I already spend a grand on new wheels just based on his customer service. If it wasn't for this experience I would've never spent a dime at this company again nor referred anyone to them. But now, they will definitely be my go-to for Jeep accessories and parts. Thanks again Glen!
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