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| - Where do I start....
I have never experienced such horrible service as I did last night at Madison Avenue Pub. I am not a hard person to please so when I say that the service was bad then it was BAD. I am usually quite content with my service when I go out to restaurants or bars.
Myself, my boyfriend and a couple of other friends decided to come here for drinks and appetizers last night. First of all, there was NO waiter/waitress serving us so we had to order everything at the bar. When my boyfriend and I went to the bar to order 2 rum and cokes at the bar we weren't acknowledged at all! Not even a simple "hey guys I'll be with you shortly" NOTHING. The bartender was too busy flirting it up with all the single women. And us being a couple, we weren't being served. We are just as much of guests as anyone. After 5 minutes of waiting, we finally decided to go to the bar on the upper floor. We were served RIGHT away. We were happy.
So once we finished our drinks. I offered to buy us another round. My boyfriend stayed at the table, as I went to the bar. I went to the same guy thinking that hopefully he would serve me. I approached the bar, and I said "whenever you're ready can I please have 2 rum and cokes" in a very polite tone and a smile. He responded with, "I am serving the ladies right now". I couldn't believe it. But I already placed my order, so I wasnt going to leave at this point. I FINALLY got my drinks after he flirted with the single women (very poorly may I add). I did not tip him, and I'm usually a generous tipper.
Time for round #3, the whole table wanted rum and cokes so I went upstairs because I was not going back to the same bartender. I got my rum and cokes right away. I was happy! I tipped him and thanked him. Because I had multiple drinks I had to put them on a tray. As I was downstairs, I lost my balance of the tray and the drinks split. I didnt want to go back upstairs so I asked the horrible bartender on my floor if he could kindly pour me a new set of drinks. He refused. I finally said "You have been a horrible bartender all night" and then he said "well youve been a shitty customer all night". The bouncer (being his friend) also said Ive been a shitty customer, a girl that worked there also was being rude to me. I couldnt believe it.
NEVER in my life have I been spoken to like that by someone working at a restaurant. I have worked at multiple restaurants and if I ever talked to a customer like that I could pretty much kiss my job goodbye. Yet these people are getting away with it.
The only reason I am giving this place 2 stars is because the venue is good and the live music is also good. But other than that I would not recommend anyone coming here.
ALSO, if multiple people are complaining about the service then the owner really should have better judgement on who he is hiring.
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