I arrived at about 9:35 am with only one person was ahead of me in line. I ordered a bagel with cream cheese, then waited five minutes (!!!) for the bagel.
Why does it take five minutes to slice a bagel, toast it, then smear cream cheese upon it? The woman ahead of me only had a bagel with coffee, but she received it within a minute or two.
The bagel was good, but certainly not so good that I should wait five minutes for it.
During the delay, one person was making a bunch of sandwiches, another person was mopping the floor, and only one person was making food for waiting customers. I hope the management reconsiders its priorities when customers are standing at the counter waiting for their food.