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| - First off, no longer at this address. Is now at 3048 N. 24th St.
Decent job on the cleaning, (bought a $49 Express Detail on Groupon- worth the $29 Groupon price, but not the list price by a mile), but the customer service is horrible.
First, the Express Detail only takes about an hour, so you wouldn't want to have someone pick you up just to come right back, but the place has no place to wait and is unconditioned. The owner's solution is to recommend walking a few blocks north to McDonald's or Mr. Submarine to wait. Not a great solution in the Phoenix summer heat.
Second, and more importantly, when I got back, the owner pointed out that he didn't clean the dog hair. That's fine, but when I asked the simple question, "OK, then what did you do that would be different from a $15 carwash that would justify the $49 price?", his answer was that I insulted him and he showed me the door. Not the kind of answer I would expect for someone who might want repeat business, but what I would expect from someone who just doesn't care.
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