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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This was my first time and I won't be returning. I was shocked at the lack of customer service. My first sign should have been the fact that I called 7 times for take out to only reach a full mailbox 6 times and I was hung up on the other time. It defeated the purpose of not waiting so I walked in and nobody acknowledged me standing up front for 5 mins. Two employees walked right by me multiple times and ignored me. They were busy a bit busy for a Saturday night. However, that is not an excuse for the terrible customer service. A simple, "Hello! I'll be right with you." would have done the job. I decided to walk to the bar to see if I would get better service. I stood there for another good 10 mins waiting to be acknowledged. I watched an upset customer leave unhappy as the employee glanced at him with a annoyed look and then turned her back on the customer and ignored him. I would have walked out but I really wanted Chinese, I was already there and I had limited time to track down a new place. Finally, I had to reach out to the employee and ask if they did take out. She answered yes and then made me wait another 5 mins before she took my order. Now, I was never told that I had options for a la carte or the combo. The employee assumed a la carte and takes my card. I question her when she comes back and she tells me that what I really wanted to order was the combo but since she already charged me that it was too late to change it I waited another 15 mins for the food to be ready. Luckily, the food was pretty good. It wasn't enough rice though so my food got really soggy. The food also wasn't good enough to deal with that horrible customer service. I refuse to put up with that. They should be ashamed of themselves.
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