I usually have a good experience at this location. This morning at 7AM. We shopped and needed twine to tie down what we bought. The customer service girl sent me to the South exit where they had a do it yourself cart with bags on it. Once you exit you cannot re-enter. I went back in to customer service. She told me that "I was wrong because we swears she just saw some there this morning". The other girl got on the phone. Then she told me to go to the Garden Department do it yourself cart. I went to the Garden Department and got my twine. BAD CUSTOMER SERVICE.