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| - If I could give this restaurant zero stars in terms of service, I would. I was there yesterday and ordered "curry chicken vermicelli" under the vermicelli section. My food arrives and I get a bowl I did not expect. It was a curry chicken soup with fat vermicelli noodles. Since when did vermicelli come in soup? They did have a section that reads "vermicelli soup" so the appropriate place to put this dish would be under that umbrella. Even the pictures under the vermicelli section shows tradition, dry noodle vermicelli with vegetables. When I asked about my order, the owner immediate yelled at me.. I'm a grown woman and I've never been spoken to in that manner from a stranger. On top of that, there were 3 other customers in the restaurant. What ever happened to customer service?
She was extremely offended when I suggested to her that the menu should be corrected because that item did not specify that it will be different from the other vermicelli dishes. When I told her that I order the same dish from other pho restaurants that serve curry chicken as stir fried on vermicelli, she insisted that I was lying. She was firm on not making me something else and told me that if I don't like the food here, I can pay for my dish, leave and never come back.. all the while yelling at me.. When I asked her if I was supposed to pay for something I am not going to eat she told me that I can take it to go. The issue here is that even if I took it to go, the food is not edible. The noodles were soggy from the start because the soup was really hot. They were literally deteriorating when I tried to pick it up with chopsticks. The curry was also low-grade as I did not taste any coconut (they claim to make their curry dishes with coconut milk.. not true) I wish I had taken a picture to upload along with this review.
All in all, extremely bad service. I left almost in tears. I sat there, paid for food that I didn't eat and left, while the owner and workers laughed and gossiped about me in Vietnamese. It's a shame that I won't be going back there, as my boyfriend and I visit this restaurant once in a while when our favourite pho restaurants in Chinatown are too busy/packed. We usually avoid this restaurant anyway because often times it reeks of heated fish sauce; not a pleasant atmosphere to breathe in, especially on a hot summer day. This occurs in the evening only I find, so I believe it is due to the cleaning and wiping down of counters with old rags (closing shop duties I suppose).
A different woman who works there took my cash and said thank you, looking very apologetic. She usually serves me when I visit. I was emotionally drained for the rest of the day and lost all appetite for dinner.
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