For the most part, the staff and doctors at this hospital are exceptional (and the hours and facility are wonderful), with one very glaring exception, which is why I gave the rating that I did. Dr. Janeen Smith should not be trusted to treat or diagnose any pet that you take to the Fitchburg Veterinary Hospital. Being part owner of the clinic, it is very obvious to those that have made multiple visits to the clinic that she is more than willing to prescribe, test and treat just about anything, even if there is no evidence that your pet may be suffering from any of the ailments she suggests in an effort to raise the total bill that the clinic collects. We have filed a complaint against her with the State Department of Safety and Professional Services in hopes that someone regulates her actions more closely.