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  • Seriously THE ABSOLUTE WORST car rental experience I have EVER had! I will NEVER rent from Dollar again and I advise you do the same! I reserved a van a little over a month ago and we get here and the clerk simply just tells us "we don't have vans." He offered us an SUV and after telling him we have 6 people with luggage and the SUV wouldn't fit he just continued to say "we don't have vans." That's it! No other resolutions offered. His facial expression and body language shows he doesn't give a sh*t! And when we wanted to see the car he just told us it was outside and attempted to unlock the car from inside. No assistance what so ever. One of the men that worked here informed him there were 2 vans and he continued to tell him they didn't have it in the system and that there were 2 people waiting on the vans. What kind of company is this?! What's the point in reserving a van and getting here ON TIME just to be told we have no van options?! In the end we were accommodated with a full size and a mid size car. SMFH! Luckily we have more than 1 eligible driver! So unprofessional!
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