The admin side of this operation is a bit weak, but their service - and Elliott's expertise - is fantastic!
It took me a couple of calls to talk to a human and make my initial and subsequent appointments. And when I arrived for my second appointment, there had been a bit of confusion and my assigned stylist had just seated another customer. Turns out that it was a happy accident, since Elliott arrived a few minutes later and decided to cut my hair himself.
My first appointment had been rather unmemorable (and to be fair, I hadn't asked for much), but my experience with Elliott was amazing. I showed him a picture of a style I liked and he studied it carefully. Then he went to work. Right from the way he holds his scissors to his focused determination, the man is an artist! No quick cut and out the door. He spent almost an hour on my cut and when he was done, the results greatly exceeded my expectation.
I am sold on this company and I will definitely continue to use them.