Very disappointed today, my boyfriend and I spend lots of $$ at this store and I accidentally bought him the wrong size of shorts. We came into the store to exchange them, I had called ahead of time and asked about my return and the person on the phone said not a problem bring them in and we will exchange them. We spoke with Krystal after being denied the exchange and she told us there was nothing she could do she was also very rude about it and didn't care about customer service what so ever. Love the product but never will I go to chandler lululemon again.