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After yelping, I went inside, looking for someone to ask how much longer it would be for our food & beer, because our sever was running like a chicken with her head cut off. Our server, AJ, came up to me and said it would be just a minute longer.
After that..the manager, Jeff, came to our table and was EXTREMELY apologetic. He showed us that he cared, by getting the food and drinks out to us right away, and repeatedly came back to check on us. Let me tell you, I am not a nice hangry person, and he handled everything so well. Our spinach dip and green chili sandwich were both EXCEPTIONAL. He even proceeded to take care of our food bill!
Service wise, maybe our server was just having an off day, but mix that with a personality of a rock, and you've got a disaster. I would not hire the server at my establishment in my wildest dreams, but Jeff is seriously the reason we didn't leave cash for our beer and walk out, as I can't say enough good things about his personality/professionalism...especially with how hangry we were!
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Currently sitting on the patio for lunch. Beer took 17 minutes. We've been here over 30 minutes, and still no food. What the hell's going on?
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