My friend and I decided to take a chance and try this place this afternoon. Neither of us have been so disappointed and angered with a lunch experience in quite some time. The food was barely edible and the service was abysmal!
We were seated quickly after being told it would be a 10 minute wait. Our server came by immediately to take drink and food orders. If we had known that would be about the last time we'd see him, I would have given him an agenda for the rest of our meal. Our beers and waters came out quickly but we waited about 30 more minutes for our spinach artichoke dip appetizer. It was gooey and cold with petrified garlic toast but we ate it because we were starving. We sat for another 20ish minutes with empty water and beverage glasses and scraps of our appetizer left that were clearly not going to be eaten. My friend noticed that our server was apparently also the bartender and was chatting up a lady sitting at the bar. Fed up, she went up to him and asked if it was going to be much longer for our calzone. He told her he would check and we watched him scamper up to the window and take a plate that was sitting on an upper shelf. He came back and stated, "they put it up just as I got there!" He then proceeded to leave our lukewarm lunch on the table without any offer of clean plates, drink refills for our long empty glasses or 'can I get you anything else?' The cheese that had oozed out of the calzone was cold and waxy. I managed to find a tiny warm spot in the middle. We sadly ate then waited and waited for our waiter to appear which was silly on our part. We asked another server to bring our check which she did quickly and with apologies. Our quick lunch took over an hour and a half. I'll never visit this, or any other Mellow Mushroom based on this experience.